① Who's that?

② Who's speaking (calling), please? 万万不克不及问 Who are you?

3. 扣问对方是否是或人，应问：

Is that ...? 或 Is that ... speaking (calling)? 绝对不克不及问 Are you ...?

4. 通话时，有首要的事变要处置，不能不间断通话，要有礼貌地请对方稍等，可以说：

① Hold on, please.

② Just a moment, please.

③ Wait a minute, please.

5. 通话时，应阐明打德律风的@用%R3EL5%意或收%eR8lm%罗@对方的定见，可以说：

①

I'm calling

to tell you ...

② I'm calling to ask you ...

6. 打德律风时，拨错了德律风号码，应说：

Sorry, wrong number.