作为一位外企贩卖代表，商务英语中帮忙客户解决问题的流程就是：

Answer the phoneask for detailsapologise for first problemapologise again and offer solutionssay goodbye作为客户，若何用英语来交换呢？根基流程是：

Self-introduction--say you have some problems with ordergive details of first problem give details of second problem thank the sales representative

卖方贩卖代表（sales representative）

answering the phone 接德律风

Hello, this is ABC Company.

Good morning,…… speaking.

apologising 报歉

I'm very sorry about that.（为此感触很抱愧）

I'm sorry to hear that. （很抱愧据说此事）

getting details 获得细节

Can you give me some more information? （您能再供给一些信息吗？）

Which model is it ？（是哪一个型号？）

finding solutions 找解决法子

We can give you a refund. （咱们可以供给退款）

I can talk to the manager. （我可以和司理沟通一下）

We can send you a new one. （咱们可以从新给您发送一个新的）

买方公司（customer）

getting through 接通德律风

Can I

speak to ……， please？

Can he call me back, please?

giving details 描写细节

The invoice is incorrect. （发票信息不合错误）

There's a piece missing. （有一件丢失了）

It's the wrong part/ model/item. （型号不合错误）

stating the problems 报告问题

I've got a problem with…… （我的......有问题）

There are some problems with…… （......有一些问题）

finishing a conversation 竣事

Thank you

Thanks for

your help .

Many thanks.